Terms and Conditions / Booking Policies
BOOKINGS
Pre-bookings are essential and subject to availability and minimum numbers.
You’re welcome to change your booking date if we have availability, but you must let us know more than 48 hours before your tour.
Changes made within 48 hours of travel may still be accepted, but the booking will become strictly non-refundable.
MINIMUM NUMBERS
All tours are subject to minimum numbers to operate. Where minimum numbers have not been met for an activity, guests will be given the option to reschedule, change to an alternate tour, or cancel their reservation without fees. Guests will be contact via the details provided at the time of booking.
PRICING
Fares apply to the below age groups:
Adult: 12 yrs and over
Child: 2 – 11yrs
Infant: Under 2 yrs
Family: 2x adults + 2x children: 2x adults + 2x children
* During transport, children must sit on a parent’s lap. Meals are not included.
TRAVEL CONDITIONS
Tour itineraries are subject to change due to weather, river, road and other factors beyond our control. Changes could impact the itinerary, departure times, dates.
Optional stops are time dependant at the discretion of the Guide on the day.
CANCELLATION POLICY
Full Refund: Cancelled more than 48hrs prior
50% Refund: Cancelled between 24hrs – 48hrs prior
NO Refund: Cancelled less than 24hrs prior
NO Refund: If you are a ‘no show’ without notice
GROUP CANCELLATION POLICY
Full Refund: Cancelled more than 7 days prior
NO Refund: Cancelled less than 7 days prior
NO Refund: If you are a ‘no show’ without notice
MEDICAL CONDITIONS/ IMPAIRMENTS AND DISABILITIES
Please disclose any conditions that may impact your experience, or the experience of others at the time of booking. Our friendly team can confirm your suitability, and where possible, ensure provisions are made to provide a memorable experience.
For more information on accessibility, visit this page
BEFORE YOU GO
For important information to know before you go, visit this page
INCLUSIVITY
We believe travel should be welcoming for all. We’re committed to fostering an inclusive environment where every guest and team member—regardless of identity, background, or beliefs—feels safe, respected, and free to be themselves.
DELIVERY POLICY
Once a booking is confirmed and payment received, your travel time will be confirmed. This is done via email. Guests are encouraged to reconfirm their bookings 24hrs prior by phone (1800 801 540) or email (info@cairnsadventuregroup.com.au).
SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS
All online transactions are processed on a secure payment page (SSL Server Certificate). Cairns Adventure Group does not handle your credit card details. Secure credit card payments are processed by our booking engine supplier www.respax.com.au
CREDIT CARD PAYMENTS
All transactions will be processed in AUD, inclusive of a 1.5% surcharge. The Card holder and Credit Card used in this booking must be present on the day of the tour to sign and verify the use of their card for this booking. Should the Card holder or Credit Card not be present on the day of travel then another form of payment must be made. If this happens then the original amount will be refunded onto the credit card minus $2.00 for transaction fees. If the Credit Card holder is not present on the tour then the tour operator reserves the right to take payment in full on the day or cancel the customers tour and the relevant cancellation policies would apply.
